FAQ
Frequently asked questions 👋
You probably have questions and hopefully we have answers to everything you want to know! If anything remains unanswered, please do not hesitate to contact us directly !
General
What products does Purora offer?
• ThermóTwist: High-performance blender – More than just a smoothie maker
• Fresh smoothies & soups
• ReFresh smoothies, porridge & protein shakes
• Herbal elixirs
• Blender and meal accessories
Are there special offers for companies?
The Purora Fresh and ReFresh lines are an optimal addition for innovative companies. We would be happy to put together an individual offer.
We have summarized further advantages regarding health promotion in the workplace here .
We look forward to hearing from you: office@purora.at
Where can I buy the Purora products?
All of our products are available in the online shop at www.purora.at/shop and in our Purora stores in Vienna and Raab.
Alternatively, for online orders, collection from us in Raab is possible
ThermoTwist
Can I make puroras with my own mixer?
The ThermóTwist mixer has been specially developed for the cold and warm preparation of Purora glasses. The 1,000 watts and 24,000 revolutions per minute ensure the best possible mixing result. You save yourself the cleaning of another mixing bowl and can enjoy directly from the glass.
Can I also use the ThermóTwist as a food processor?
Yes. Mixing, grinding, chopping, shredding and heating (to 42°C raw food level or 52°C) are some methods of preparation that make everyday life easier.
The advantage: The size of the Purora glass is optimally tailored to the portion.
It can also be used directly as a storage jar.
You can find a collection of recipes for preparation with the ThermóTwist on our recipe page .
How long is the guarantee on the ThermóTwist?
The warranty for the ThermóTwist is 2 years from the date of purchase. More information about guarantees and warranties can be found under the General Terms and Conditions .
How does the device heat up?
The rotation of the blades on the mixing head creates friction and heat.
Herbal elixirs
How do I take herbal elixirs correctly?
The Purora herbal elixirs are adapted to different needs and energy levels. Depending on this, a decision must be made about taking it.
General consumption recommendation: 2 - 3 ml pure or diluted with water
Can I overdose on herbal elixirs?
We recommend diluting the drops with water and not exceeding the maximum dose of 6 ml per day.
How do I store herbal elixirs correctly?
Cool and dry.
Recycling or upcycling
Can I reuse the glasses?
The Purora glasses are perfect for many applications in the home, office and garden - whether as a drinking glass, pen holder, storage jar or as a vase.
The empty glass can be cleaned in the dishwasher or by hand.
We have summarized ideas for reusing Purora glasses under Upcycling .
How do I recycle the packaging material?
The empties or packaging material is ideal for upcycling . We have put together some ideas for reusing Purora glass here .
Please recycle materials that are no longer needed.
Purora glasses: The glasses are perfect for many applications in the home,
Office and garden - whether as a drinking glass, pen holder, storage jar or as a vase.
• Cardboard/Paper: Cardboard containers/waste paper
• Straw mats: organic waste
• Wood insulation wool: wood material
• Ice pack: save for your next summer trip.
Nutrition & Health
Can I also eat raw food in the evening?
There are different approaches to this. We at Purora recommend not having your last meal too late in the evening so that your digestive organs are relieved during the night. An excess of raw food in particular can weigh heavily on the stomach at night. A warm or hot soup - sufficiently chewed - 2 to 3 hours before going to bed is a light and well-tolerated dinner.
Can Puroras help me lose weight?
Our Puroras can contribute to weight loss. As an alternative to conventional fast food, Puroras provide you with important nutrients and thus nourish your organism. When it comes to losing weight, it is of course important to pay attention to the overall calorie balance.
In this context, the puroras can be used as healthy and not too high-calorie meals. In the long term, the Puroras can be integrated as part of a healthy diet and thus help you achieve your desired weight.
Payment, shipping & delivery
What payment options are there?
The following payment options ensure secure payment:
• Invoice, credit card, instant transfer or Klarna installment payment
• Google Pay, Shop Pay, Apple Pay
• eps transfer
• iDEAL, Bancontact
• PayPal
How and when will the shipment take place?
All products except our Fresh line are shipped every week, on Wednesday and Friday.
The Fresh line is handed over weekly, every Wednesday, as a cooled package to the Austrian Post express delivery service. She delivers this in Austria within 24 hours. In Germany delivery takes 2-3 days.
We pack the Fresh product line in specially insulated boxes, which are also equipped with ice packs to ensure consistently cool shipping.
Further details about shipping can be found under Shipping
& Delivery.
Where is my delivery?
We will notify you by email as soon as the order has been handed over to the shipping service provider. The code for tracking the shipment can be found in the email. If it is Fresh products, please make sure you are there when the order arrives. Otherwise, please give the shipping service provider a drop-off permit.
Can I return the products?
Our Puroras are fresh products. Unfortunately, returns are not possible as the glasses can no longer be resold. We hope that the taste will convince you as much as it did us.
Further information can be found in our cancellation policy .
If you have any questions, our team will be happy to provide you with advice and assistance at office@purora.at .