Right of withdrawal

If products are purchased that are perishable and have an expiry date that will soon be exceeded (Purora Smoothies or SmoothSoups), the consumer's right of withdrawal with regard to the products mentioned is excluded.

For all other products, the customer as a consumer has the right to withdraw from this contract within 14 days without giving a reason.

The cancellation period is 14 days from the day on which the customer or a third party designated by the customer who is the carrier took possession of the goods.

In order to be able to exercise the right of withdrawal in a legally effective manner, the customer must inform Purora of the decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). The customer can use the attached sample withdrawal form for this, but it is not mandatory.

In order to comply with the cancellation period, the customer is entitled to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If the customer withdraws from the contract, Purora will owe the customer all payments that Purora has received from the customer, including delivery costs (except for the additional costs resulting from the customer choosing a different method of delivery than that specified by Purora , chose cheapest standard delivery) immediately and at the latest within 14 days from the day on which Purora received notification of the cancellation of the contract. For the repayment, Purora uses the same means of payment that the customer used for the original transaction, unless something else was expressly agreed with the customer.

The customer must return or hand over the goods to the address Purora, Marktstraße 24, 4760 Raab immediately and in any case no later than 14 days from the day on which the customer informed Purora about the cancellation of this contract. The deadline is met if the customer sends the goods before the period of 14 days has expired. The customer bears the direct costs of returning the goods.

Sample revocation form

  • To Purora GmbH, owner Heinz Pöttinger
    Marktstrasse 24,
    A-4760 Raab
    By email to: office@purora.at
  • I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods:

  • Ordered on*/received on*:
  • Name of consumer(s)*:
  • Address of the consumer(s)*:

  • Date:
  • Signature of consumer(s)

    (*) Please cross out what is not applicable.